Privacy Policy

1. Who We Are

Solid Reception is a service operated by Momentum Forest Products E.E., a company registered in Greece, with registered address at V. Olgas 83, Thessaloniki, 54642, Greece ("we", "us", or "our"). We operate the website solidreception.com and provide an AI-powered phone secretary service for solo tradespeople in the United States.

2. Information We Collect

We collect the following categories of personal information:

• Identity data: First name, last name, and business name.
• Contact data: Email address and phone number.
• Technical data: IP address, browser type, operating system, pages visited, and timestamps.
• Usage data: How you interact with our website and service.
• Call data: Recordings and transcripts of calls handled by our AI phone secretary on your behalf.
• Consent data: Records of your consent to receive AI-generated calls, including the date, time, IP address, and the exact consent language you agreed to.
• Payment data: Billing information processed by our payment provider. We do not store full payment card details on our systems.

3. How We Use Your Information

We use your personal information to:

• Provide and operate the Solid Reception service.
• Contact you about your subscription, account, and service updates.
• Send AI-generated calls or SMS messages where you have provided explicit consent.
• Improve our service through analytics and usage data.
• Comply with legal obligations, including TCPA (Telephone Consumer Protection Act) recordkeeping requirements.
• Process payments and prevent fraud.
• Send marketing communications, only where you have opted in.

4. AI-Generated Calls and TCPA Compliance

Solid Reception uses artificial intelligence technology to place and answer phone calls on behalf of our customers. When you provide your phone number and give consent on our website or sign-up forms, you expressly agree to receive AI-generated calls and SMS messages from Solid Reception for the purpose of product updates, account management, and service delivery.

We maintain records of all consents in accordance with the Telephone Consumer Protection Act (TCPA), including the date and time of consent, your IP address, and the exact consent language you agreed to. You may withdraw your consent at any time by replying STOP to any SMS, or by contacting us at hello@solidreception.com.

5. Third-Party Service Providers

We share your information with the following third-party service providers solely to operate our service:

• Vapi AI — AI voice technology used to power our phone secretary service. Handles call recordings and transcripts.
• Telnyx — US telecommunications provider that handles phone number routing and call forwarding.
• Brevo (Sendinblue) — Email platform used to send transactional and marketing emails.
• TrustedForm (ActiveProspect) — Consent documentation platform that records and certifies user consent at the point of sign-up.
• Paddle — Merchant of Record and payment processor. Handles all billing, subscription management, and tax compliance.
• Meta (Facebook/Instagram) — Advertising platform. We use Meta Pixel to track website conversions and serve targeted advertising.
• Google — Google Analytics 4 and Google Ads for website analytics and advertising.
• DigitalOcean — Cloud infrastructure provider where we securely store your data on servers in the United States.
• Vercel — Website hosting provider.

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies including:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Google Analytics 4 tracks how visitors use our site.
• Marketing cookies: Meta Pixel and Google Ads track conversions and enable targeted advertising.
• Social media beacons/pixels/tags: Used by Meta to connect website activity to your social media profile for advertising purposes.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know: You may request what personal information we collect, use, share, or sell.
• Right to delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to opt out: You may opt out of the sale or sharing of your personal information for advertising purposes.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at hello@solidreception.com. We will respond within 45 days.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Consent records are retained for a minimum of 5 years to comply with TCPA requirements. You may request deletion of your data at any time by contacting hello@solidreception.com.

9. International Data Transfers

Momentum Forest Products E.E. is based in Greece. Your data is stored and processed primarily in the United States through our service providers. By using Solid Reception, you consent to the transfer of your data to the United States and other countries where our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by a prominent notice on our website. Your continued use of the service after changes become effective constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: